Refund policy

Refund & Return Policy

Kombat Arrivals – All Sales Are Final

At Kombat Arrivals, we are committed to providing our customers with quality products and a reliable shopping experience. We encourage all customers to carefully review product descriptions, sizing information, colors, shipping estimates, and order details before completing a purchase.

By placing an order through our website, you acknowledge and agree to the following Refund & Return Policy, subject to your rights under applicable consumer protection laws.

1. All Sales Are Final

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS FOR CHANGE OF MIND.

Once an order has been placed and confirmed, it is considered a final sale.

We do not offer refunds, returns, or exchanges for the following reasons:

• Changing your mind after purchasing.
• No longer wanting or needing the product.
• Ordering the wrong size, color, style, or design.
• Accidentally ordering an incorrect item.
• Finding a similar product at a lower price elsewhere.
• Personal dissatisfaction with a correctly described product.
• Deciding the product is no longer suitable for your needs.
• Ordering multiple items and deciding to keep only some.
• Not reviewing product descriptions or sizing information before purchasing.

All purchases are final unless an exception described in this policy applies or a refund or return is required by law.

2. No Change-of-Mind Refunds

Kombat Arrivals does not provide refunds simply because a customer has changed their mind.

We strongly encourage customers to make informed purchasing decisions before completing checkout.

Once an order is confirmed, customers cannot request a refund solely because they no longer want the item.

This policy applies to regular-priced products, promotional items, discounted merchandise, and limited-time offers, except where applicable law requires otherwise.

3. Returns & Exchanges

We do not accept standard returns or exchanges.

Products cannot be returned or exchanged due to personal preferences, sizing mistakes, unwanted purchases, or other change-of-mind reasons.

Please carefully review all available product information before placing an order.

Unauthorized returns will not automatically qualify for a refund.

If you believe your order qualifies for an exception under this policy, please contact our customer support team before returning any merchandise.

4. Damaged, Defective, or Incorrect Items

Although all sales are final, we understand that issues may occasionally occur during fulfillment or shipping.

If you receive an item that is damaged, defective, or significantly different from what you ordered, please contact us promptly, preferably within 7 days of delivery.

To help us investigate, please provide:

• Your full name.
• Your order number.
• The email address used at checkout.
• A description of the issue.
• Clear photographs or videos showing the problem.
• Photographs of the packaging, if applicable.

Our support team will review your claim and determine an appropriate resolution.

Depending on the circumstances and applicable consumer protection laws, eligible resolutions may include a replacement, refund, or another appropriate remedy.

The 7-day contact recommendation does not limit any rights provided by applicable law.

5. Order Cancellations

Orders begin processing shortly after payment is confirmed.

Because we work to prepare and fulfill orders efficiently, cancellation requests are not guaranteed.

We do not ordinarily accept cancellations solely because a customer has changed their mind.

If you believe there is an issue with your order, please contact us immediately at kombatarrivals@outlook.com.

Any cancellation or refund rights required by applicable law, including those relating to shipping delays or unavailable merchandise, will be honored.

6. Shipping & Delivery Times

Our standard shipping estimates are:

• Order processing: 2–5 business days.
• Estimated delivery after shipment: 10–14 business days.

Business days exclude weekends and public holidays.

Please understand that delivery estimates are approximate and may vary due to circumstances beyond our control, including customs inspections, carrier disruptions, holidays, weather conditions, and other logistical issues.

A minor delivery delay does not automatically qualify an order for a refund.

However, if we cannot ship your order within the promised timeframe, we will provide the cancellation, delay-consent, or refund options required by applicable law.

7. Lost, Missing, or Undelivered Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We may review the tracking information and contact the shipping carrier to investigate the status of your package.

If your package is marked as delivered but cannot be located, please contact us so we can review the situation.

Each case will be evaluated based on the available shipping information and circumstances.

If an order is confirmed lost or undelivered, we will provide an appropriate resolution in accordance with applicable law.

8. Incorrect Shipping Addresses

Customers are responsible for entering accurate and complete shipping information during checkout.

Kombat Arrivals is not responsible for delays or delivery complications caused by inaccurate information provided by the customer, except where otherwise required by law.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has shipped, changes to the delivery address may not be possible.

Any refund or replacement eligibility will depend on the circumstances and applicable legal requirements.

9. Refund Eligibility

Refunds are not available for ordinary change-of-mind requests.

However, refunds may be issued in exceptional circumstances, including:

• An item arriving damaged or defective when a refund is the appropriate remedy.
• Receiving an incorrect item when the issue cannot otherwise be resolved.
• An order that cannot be fulfilled or shipped, where a refund is required.
• An order that is confirmed lost or undelivered where a refund is legally required.
• Any other circumstance in which applicable consumer protection laws require a refund.

All eligible requests will be reviewed carefully.

Nothing in this policy removes or restricts a customer’s legal rights.

10. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used at checkout.

Refund processing times may vary depending on the payment provider or financial institution.

Any refund legally required due to an unshipped order or another qualifying circumstance will be processed within the timeframe required by applicable law.

Please understand that your bank or payment provider may require additional time to display the refund in your account.

11. Return Shipping

Customers should not send products back without first contacting our customer support team.

If a return is authorized, we will provide the appropriate return instructions.

Return shipping costs and responsibilities will depend on the reason for the return and the applicable consumer protection laws.

Customers are responsible for properly packaging any authorized return to prevent additional damage during transit.

12. Product Descriptions & Sizing

We make reasonable efforts to display our products accurately through photographs, descriptions, and sizing information.

Minor differences in color appearance may occur due to lighting, photography, and individual screen settings.

Customers are encouraged to review sizing charts and product details carefully before purchasing.

Ordering an incorrect size or selecting the wrong design does not qualify for a voluntary refund or exchange.

This does not affect your rights if the product received is defective, incorrectly supplied, or materially different from its description.

13. Sale & Promotional Items

All discounted products, promotional offers, and limited-time sale items are considered final-sale purchases.

We do not offer voluntary refunds, returns, or exchanges on these purchases due to change of mind.

Products purchased during promotions remain subject to applicable consumer protection laws and the exceptions outlined in this policy.

14. International Orders

Customers placing international orders should carefully review the available product information and estimated delivery times before purchasing.

International deliveries may be subject to customs procedures and carrier delays.

Customers may also have additional consumer rights under the laws of their country or region, including mandatory cancellation, return, or refund rights.

Where these rights apply, they take precedence over our general final-sale policy.

15. Chargebacks & Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team first so we can investigate and attempt to resolve the matter.

We may provide relevant order records, payment confirmations, shipping information, and customer communications when responding to payment disputes.

This section does not restrict your right to dispute a charge with your bank or payment provider.

16. Agreement to This Policy

By completing a purchase through Kombat Arrivals, you acknowledge that you have been given the opportunity to review our Refund & Return Policy.

You understand that:

• All sales are final under our standard store policy.
• Change-of-mind refunds are not offered.
• Standard returns and exchanges are not accepted.
• Orders cannot ordinarily be canceled simply because they are no longer wanted.
• Exceptions apply to qualifying order issues and where required by law.

We appreciate your understanding and encourage you to contact us before purchasing if you have any questions about our products.

17. Contact Information

If you have any questions, concerns, or believe your order qualifies for an exception, please contact us:

Store Name: Kombat Arrivals

Customer Support Email: kombatarrivals@outlook.com

When contacting us about an existing order, please include your order number and a brief description of your concern so we can assist you efficiently.

Thank you for shopping with Kombat Arrivals. We appreciate your trust and support.

Final Sale Reminder: All sales are final. No returns, exchanges, or refunds are offered for change of mind, except where required by applicable consumer protection laws.